Hurricane Harvey Relief Resources

WE ARE HERE TO HELP 24/7 AT 1-800-51-FROST

Our thoughts and prayers are with all of the people affected by Hurricane Harvey, especially our customers and employees.  Throughout the recovery, we will be here with service, resources and local support. If you need help or more information, please give us a call.

UPDATE YOUR CONTACT INFORMATION

We want to stay in touch with you, so please be sure your phone number and email address are up to date through Frost Online Banking. If you have a temporary address change, please give us a call.

If you have a temporary address change, sign up for Online Statement Delivery through Frost Online Banking to receive your statements electronically.

FEE REFUNDS

If you receive any overdraft, non-sufficient funds, or non-Frost ATM fees you need assistance with, please give us a call and we will be glad to help you.

FINANCIAL CENTER AND MOTOR BANK STATUS

All Frost financial centers and motor banks in the Houston and Galveston area are open business as usual except the following financial centers which remain closed until further notice:
Clear Lake
Energy Corridor

The Clear Lake motor bank is open Monday – Friday, 8am – 5pm and Saturday, 9am – 1pm.

San Jacinto Grand Opening Event Update
Location is open
Grand opening events for our San Jacinto location have been postponed until:
Friday, December 1 - Chuck Wagon Lunch from 11:30am to 1:30pm
Saturday, December 2 - Family Fun Day from 10am to 1pm

INSURANCE QUESTIONS

If you carry insurance through Frost on property affected by Hurricane Harvey, please contact a Risk Advisor at (866) 227-2099. We will be happy to assist you in any way we can.


RESOURCES FOR YOU:

Loan Questions
If you have questions about your personal loans with Frost or would like to discuss your available payment options, please contact a retail loan specialist at 1-800-513-7678.

Disaster Relief Loan Program
If you or your business are in immediate financial distress, learn more about our Disaster Relief Loan Program.

Bank Anytime, Anywhere using the Frost App

  • Send Money with Zelle® to Anyone in the U.S.*
    Send money easily and quickly to friends and family.
  • Deposit Checks with your Phone
    Snap a picture to deposit your checks, and deposits made before 9 p.m. will generally be available the next business day.
  • Pay Bills
    Take care of all your monthly bills and make payments from anywhere.
  • Transfer Money Anywhere in the U.S.
    Transfer funds between your Frost accounts as well as accounts at other U.S. financial institutions.

Learn more about how to use the Frost App.

RESOURCES FOR YOUR BUSINESS:

If you have questions about your commercial loans with Frost or would like to discuss available payment options, please contact your banker to help guide you through this process.

Business Disaster Relief Loan Programs
Do you need immediate funds to support your business's recovery? Learn more about our Business Disaster Relief Loans. Log in to your online banking account to apply.

Payment Processing for Small Businesses
Frost’s Merchant Services partner, First Data, is dedicated to helping small businesses affected by Hurricane Harvey.  If your business operations have been interrupted or your payment processing has been impacted by the storm, call the First Data hotline at 1-844-882-2438 or visit www.firstdata.com/HurricaneHarveyRelief.

Alternatives to Paper Checks
As a helpful reminder, Frost encourages business customers to use electronic payments to receive payments and to pay employees and suppliers.

Electronic payments are an efficient solution for everyday operations, particularly while mail services are being reestablished and those impacted may be relocated to temporary addresses. To learn more, please contact a Treasury Management Specialist at (877) 840-1663.


HELPFUL RESOURCES

For more information about the federal response to Hurricane Harvey:
www.FEMA.gov

To apply for federal assistance:
www.DisasterAssistance.gov

For information about after disaster relief provided by Texas A&M AgriLife Extension:
texashelp.tamu.edu
Texas A&M AgriLife Extension After a Disaster PDF