When it comes to Frost Online and Mobile Banking, getting support is easy. Contact a Frost Internet Banking Specialist directly, request a call or email from Frost, or search our frequently asked questions to find answers to your questions.

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Internet and Mobile Banking
Call (877) 714-4932 to speak with a Technical Support specialist.

We are available to assist you 24 hours a day, seven days a week.


Spanish-Speaking Bankers
Call (800) 513-7678 to speak with a Spanish-speaking Frost Representative or to find one at a location near you.

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 SUPPORT BY DEVICE

 

Frost App for iPhone®

Explore the features of the Frost App


How do I get started?
Be sure you are a registered My Frost Online Banking user. Visit frostbank.com from your computer and be sure to have your Frost ATM & Visa Checkcard number and PIN ready.
Who can use the Frost App for iPhone?
Anyone who has registered for My Frost Online Banking may use the App. Not yet registered for My Frost Online Banking? Visit frostbank.com from your computer and be sure to have your Frost ATM & Visa Checkcard number and PIN ready. Sign up for free.
When can I use the Frost App for iPhone?
You can use the Frost App for iPhone any time you please once it is installed on your phone.
How much does the Frost App for iPhone cost?
Downloading the Frost App for iPhone is free for Frost customers enrolled in My Frost Online Banking. Contact your mobile carrier for any charges that may apply to web browser usage on your device.
What are the device requirements for the Frost App for iPhone?
The lastest version of the app for iPhone supports iOS 7 and 8 and is compatible with the iPhone, iPod Touch and iPad devices that support those operating systems. Wireless carrier fees may apply. Check your wireless carrier agreement for details.
If you have any questions about updating your app, please feel free to call us at 877-714-4932 or stop by your nearest Frost Financial Center.
Is my information safe if my phone is lost or stolen?
Yes. The four-digit login is ultra secure and only works with your device. If your phone is lost or stolen, you can disable the App by calling Frost or going in to My Frost. To ensure the security of your accounts, do not store your four-digit PIN on your phone.
Is the App covered by the same security guarantee for unauthorized use as My Frost Online Banking?
Yes, you will not be liable for unauthorized charges on your account, when reported to Frost within 60 days after the statement showing the transaction has been mailed to you. See the My Frost Online Banking Agreement for complete details.
Can an App session time out?
Yes. For security purposes, your Frost App for iPhone session will time out after three minutes of inactivity. If your session times out, you will be redirected back to the secure Login screen.
What happens if I forget my four-digit PIN?
Your four-digit PIN can be reset from the keyboard on the secure login screen. This takes you back through the registration process. You can also reset your PIN in “Settings” once you have logged into the App and entered your current PIN number. Your will then be prompted to enter a new PIN number.
If I have multiple My Frost User IDs, can I connect them to the Frost App for iPhone?
Yes, with the latest version of the app you can now log in on your device using multiple user IDs. You can add up to five secondary My Frost IDs for a total of six profiles on your device. To add profiles to your mobile app, you will login to the mobile app using your primary login ID, then select the option “Add User Profile” and follow the prompts to create a nickname and security code for each additional profile.
How can I manage my mobile app devices?
You can manage your mobile app devices, including editing a profile nickname or deleting a device or secondary profile in My Frost under “Account Services/Manage Mobile App Devices.” You can also call Internet Banking at 1-877-714-4932 to delete a device or profile, if needed for a lost/stolen device. Internet Banking is available to assist you 24 hours a day, seven days a week.
Can I use both the Frost app for iOS and for Android?
Yes, provided that you have an iOS and Android device that meets the device requirements for the app.
How is the Frost App for iPhone different from the Frost App for Android™ Devices?
The Frost App for iPhone and the Frost App for Android Devices have the same features and functionality.

Frost App for Android™ Devices

Explore the features of the Frost App


How do I get started?
Be sure you are a registered My Frost Online Banking user. Visit frostbank.com from your computer and be sure to have your Frost ATM & Visa Checkcard number and PIN ready.
Who can use the Frost App for Android Devices?
Anyone who has registered for My Frost Online Banking may use the App. Not yet registered for My Frost Online Banking? Visit frostbank.com from your computer and be sure to have your Frost ATM & Visa Checkcard number and PIN ready.
When can I use the Frost App for Android Devices?
You can use the Frost App for Android Devices any time you please once it is installed on your phone.
How much does the Frost App for Android Devices cost?
Downloading the Frost App for Android Devices is free for Frost customers enrolled in My Frost Online Banking. Contact your mobile carrier for any charges that may apply to data usage on your device.
Where can I get the Frost App for Android Devices?
You can download the Frost App for Android Devices in the Google Play Store.
What are the device requirements for the Frost App for Android Devices?
The Frost App for Android Devices requires 4.0 or later (Ice Cream Sandwich 4.0, Jelly Bean 4.1-4.3). Wireless carrier fees may apply. Check your wireless carrier agreement for details.
Why isn't the Frost App for Android Devices supported on older Android operating systems?
The Frost App for Android Devices is not supported on Gingerbread 2.3. The gingerbread operating system is an older operating system and it did not allow us to bring the quality and breadth of features we wanted to offer in the app.
Why won’t the Frost App for Android Devices work on Android tablets?
The Frost App for Android Devices will work on Android tablets, but it is not optimized for these devices. So some images/features may appear somewhat distorted.
How is the Frost App for Android Devices different from the Frost App for iPhone®?
The Frost App for Android Devices and the Frost App for iPhone have the same features and functionality.
Is my information safe if my phone is lost or stolen?
Yes. The four-digit login is ultra secure and only works with your device. If your phone is lost or stolen, you can disable the App by calling Frost or going in to My Frost. In My Frost, go to the "Account Services" tab and look for "Manage Mobile Devices" to disable the App. To ensure the security of your accounts, do not store your four-digit PIN on your phone.
Is the Frost App for Android Devices covered by the same security guarantee for unauthorized use as My Frost Online Banking?
Yes, you will not be liable for unauthorized charges on your account, when reported to Frost within 60 days after the statement showing the transaction has been mailed to you. See the My Frost Online Banking Agreement for complete details.
Can an App session time out?
Yes. For security purposes, your Frost App for Android Devices session will time out after three minutes of inactivity. If your session times out, you will be redirected back to the secure Login screen.
What happens if I forget my four-digit PIN?
Your four-digit PIN can be reset from the keyboard on the secure Login screen. This take you back through the registration process.
You can also reset your PIN in “Settings” once you have logged into the App and entered your current PIN number. Your will then be prompted to enter a new PIN number.
If I have multiple My Frost User IDs, can I connect them to the Frost App for Android Devices?
Yes, you can now log in on your device using multiple user IDs. You can add up to five secondary My Frost IDs for a total of six profiles on your device. To add profiles to your mobile app, download the latest update to the app (version 1.1 or later in the Google Play Store). Then login to the mobile app using your primary login ID, select the option “Add User Profile” and follow the prompts to create a nickname and security code for each additional profile.
How can I manage my mobile app devices?
You can manage your mobile app devices, including editing a profile nickname or deleting a device or secondary profile in My Frost under “Account Services/Manage Mobile App Devices.” You can also call Internet Banking at 1-877-714-4932 to delete a device or profile, if needed for a lost/stolen device. Internet Banking is available to assist you 24 hours a day, seven days a week.

Desktop & Tablet

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How do I get started using My Frost Online Banking?
To register for My Frost Online Banking, visit frostbank.com from your computer. Be sure to have your Frost ATM & Visa Checkcard number and PIN ready.
How much does it cost to use My Frost Online Banking?
My Frost Online Banking is a free service for Frost customers. Contact your mobile carrier for any charges that may apply to data usage on your device.
What happens if I forget my User ID and/or Password?
Please call us at 1-877-714-4932 for User ID and Password assistance or simply click the “Login Help” link at the top of the frostbank.com home page.
Is My Frost Online Banking secure?
With the My Frost Security Profile, you can be confident that you’re My Frost experience is private and that your online transactions are safe. We ask all our My Frost Online Banking customers to set up a Security Profile, which is added security to help protect your account information. The Security Profile includes a unique picture and phrase to help you recognize frostbank.com as an official site.
Does Frost offer a security guarantee for unauthorized online banking usage?
Yes. You will not be liable for unauthorized charges on your account, when reported to Frost within 60 days after the statement showing the transaction has been mailed to you. Refer to the My Frost Online Banking Agreement and Disclosure for complete details.
Besides online banking, what else can I do when I log into My Frost?
When you log into My Frost, you can:
  • Order checks
  • Place stop payment
  • Report a lost or stolen card
  • Replace a card
  • Change the PIN on your card
  • Add accounts to your card for ATM access
  • Change your card overdraft coverage
  • Manage your statement delivery options
  • Manager your email alerts
  • Manage your text banking preferences
  • Edit your contact information
  • Update your security profile
  • Customize your display
Where can I find Frost’s privacy statements?
Read Frost’s privacy statements here or find them by going to frostbank.com from your computer, clicking on the “Help & Support” link located at the top of the homepage, and selecting the “Customer Privacy Statement” or “Business Confidentiality Statement” link.
How does Frost Digital Deposits work?
With Frost Digital Deposits, you can deposit checks online from your home by using a scanner. The Frost Digital Deposits business day doesn’t end until 9 p.m., so you have a longer window to deposit your checks, giving you quicker access to your money—deposits made before 9 p.m. are processed the same day and funds are typically available the next business day..
How do I get started using Frost Digital Deposits?
You won’t need any additional software to use Frost Digital Deposits and we will prompt you to install an add-on to your browser, but it will only take a moment.
Step 1:
Log into your my Frost account and click “Make a Deposit.”
Step 2:
Select the account to deposit funds into.
Step 3:
Enter the check amount and click “Next.”
Step 4:
Sign and scan the front and bank of your checks.
Step 5:
Verify that all the information scanned correctly and that the amount shown matches the amounts on the checks and click “Submit.”
What are the system and equipment requirements for using Frost Digital Deposits?
The Frost Digital Deposits service is compatible with the following:
  • Mac - Snow Leopard, Lion and Mountain Lion operating systems, with the latest Safari browser
  • Windows - XP, Vista, and 7 operating systems with the latest versions of Internet Explorer (32-bit only) and Firefox
  • Scanner must be non-wireless and TWAIN compliant
How much does the Frost Digital Deposit service cost?
Frost Digital Deposit is free for My Frost customers with only personal accounts. For our business customers, Frost understands that every business is different, so we offer different solutions to match different needs. Learn more about Frost Business digital deposit fees.
When can I make deposits with Frost Digital Deposits?
You can submit deposits online anytime. Deposits made before 9 p.m. will be credited to your account the same day and your funds will generally be available the next business day.
What kind of deposits can I make with the Frost Digital Deposit service?
Frost Digital Deposits works with all sorts of deposits, including:
  • U.S. checks
  • Money orders
  • Traveler’s checks
  • Cashier’s checks
  • U.S. Treasury checks
U.S. Savings Bonds, cash and items drawn on foreign institutions (including Canadian items) can easily be deposited at a Frost financial center.
What kind of scanner do I need?
Any scanner or multi-function printer that uses the industry standard TWAIN software will work with our system.
How do I prepare by checks for Frost Digital Deposits?
Just sign the back like you normally would, and be sure to add the account number for the account you’re depositing into and the phrase “For Deposit Only.”
What do I do with my checks after depositing?
It’s important that you keep your original checks for a reasonable period of time, but for at least 10 business days. Rarely, you may have to present the original check at a Frost financial center to complete the transaction or for other reasons. You are responsible for keeping all original checks. After the reasonable period of time, you are also responsible for destroying the original checks.

Learn more about Frost digital deposits