When will I receive my chip-enabled debit card? Do I need to apply for one?
If you are an existing Frost cardholder, your new chip card will be issued to you sometime within the next six months.
What is a chip card and why am I getting one?
Chip cards are debit cards that have an embedded microchip. The U.S. is shifting to chip cards as chip technology has proven successful in reducing fraud in over 130 countries around the world and has become the global standard for card payments. All cards will continue to include the magnetic stripe, so you can still use your card at ATMs and merchant terminals that aren’t chip-enabled.
What information is stored on the chip?
No personal information is stored on the chip. The chip contains information used to process your transactions at a merchant terminal or ATM.
What does a chip-enabled merchant terminal look like?
Chip-enabled terminals have all of the features you are accustomed to seeing at a payment terminal, with the addition of a slot to insert your card. The slot is typically located at the bottom or the top of the payment terminal.
Can I still use my chip card at a non-chip-enabled ATM or merchant terminal?
Yes, you can use your card at non-chip-enabled terminals because your card has both a chip and a magnetic stripe to accommodate any situation.
Can I use my chip card internationally?
Having a chip card allows you to use your card when traveling internationally because chip card readers are already standard in Canada, Mexico, South America, Europe and Asia. If you are planning on traveling outside of the country in the coming months, including the 2016 Summer Olympics in Brazil, please notify us by calling 800-513-7678 or by initiating a Travel Notice in the Frost App.