Disaster Recovery Resources

Helping you stay safe and protected is at the core of what we do. Frost Insurance risk advisors are well-versed in the challenges and vulnerabilities associated with harsh weather and their impact on the safety of our clients and their assets.

If you’ve experienced damage to your personal or business property and need to file a claim, we recommend reaching out to your carrier directly to expedite the process. Below are instructions on how to file a claim and the contact information for the personal and commercial carriers Frost partners with. As always, Frost Insurance is available to assist you whenever you may need us.

Check your app store to see if your carrier offers a mobile app and download it so you can file a claim directly.

We are here to help. Call us at (866) 227-2099 or you may reach out to your local Frost Insurance office at the numbers below.

1. Protect your property from further damage

  • Cover the property if it is exposed to the elements
  • Make temporary repairs, if reasonable and necessary, to protect the property from further damage
  • Maintain a record of all expenses incurred
  • Separate damaged from undamaged property

2. Take photos of damage (if possible)

3. Prepare an inventory of damaged property

  • List quantity, description and value
  • Attach bills, receipts, estimates and related documents

4. Retain the damaged property until a claims adjuster approves its disposal (unless a danger to safety exists)

  • The adjuster may need to inspect the property
  • The insurance company may be able to salvage the damaged property

5. Notify police if there is theft

6. A claims adjuster should reach out to you within two business days (if you have not been contacted within that time frame, please call Frost Insurance)

  • If the damage significantly affects your business operations, we will request that the insurance carrier expedite your claim
  • If the damage has a greater impact on your business than originally anticipated, please contact Frost Insurance immediately

7. Be prepared to provide additional information as requested by the claims adjuster

8. Plan for alternative arrangements if your property has damage that does not permit you to remain there

Personal Carriers Claims Centers
Acuity
(800) 242-7666
clservice@acuity.com		 Central
(888) 263-2924
lossnotices@central-insurance.com		 Chubb
(800) 252-4670
cscfnol@chubb.com
NFIP: Flood
(877) 336-2627		 Travelers
(800) 252-4633
first.report@travelers.com		 Wright: Flood
(800) 725-9472
floodclaims@weareflood.com
Commercial Carriers Claims Centers
Acuity
(800) 242-7666
clservice@acuity.com		 AmWINS  
(214) 528-3999
txclaims@amwins.com		 Brown & Riding
(213) 452-7060
claimdesk@brcins.com
Burns & Wilcox
(210) 640-4440
claims@burns-wilcox.com		 Central
(888) 263-2924
lossnotices@central-insurance.com		 Chubb
(800) 252-4670
cscfnol@chubb.com
CRC
(205) 414-2289		 EMC
(888) 362-2255
dallas.claims@emcins.com		 FCCI
(800) 226-3224
newclaim@fcci-group.com
Nationwide Private Client
(855) 473-6410
privateclient_claims@nationwide.com		 NFIP: Flood
(877) 336-2627		 R-T Specialty
(312) 784-6001
txclaims@rtspecialty.com
Starr
(855) 782-7725
claims@starrcompanies.com		 Towerstone
(972) 725-2100
claims@towerstonecorp.com		 Travelers
(800) 238-6225
first.report@travelers.com
United Fire
(800) 343-9131
irnewclaims@unitedfiregroup.onmicrosoft.com		 Wright: Flood
(800) 725-9472
floodclaims@weareflood.com		 Zurich
(800) 987-3373
usz_carecenter@zurichna.com
If your carrier is not listed above, please reach out to your local Frost Insurance office at the numbers below.
Local Regional Numbers
Austin
(512) 473-4520		 San Antonio
(210) 220-6420		 Victoria
(361) 580-9010
Houston
(713) 388-1250		 Dallas
(214) 515-4145		 Fort Worth
(817) 420-5700
Corpus Christi
(361) 580-9010		 Rio Grande Valley
(361) 580-9010		 San Marcos
(210) 220-6420
Permian Basin
(817) 420-5700		 College Station
(713) 388-1250
Additional Resources

More resources may be found at the Texas Department of Insurance website. 

If you need restoration services, here are some reputable companies you may contact.

Frost Insurance Agency does not endorse these companies, further Frost does not make any guarantees or representations of effectiveness of products offered by these providers.