OUR RESPONSE TO COVID-19

Last updated April 2, 2020

A Message from Phil Green, Chairman and CEO

Throughout our 152-year history, the communities Frost serves have seen a lot of ups and downs. Through it all, we have always stood ready to assist our customers and the communities where we do business. Whether it was difficult economic conditions, times of illness or natural disasters, our customers have always been able to count on Frost – not only to serve their needs but to be a force for good in their communities. Building relationships with customers since 1868 has taught us that people need us the most when times are most challenging, and our customers know that Frost will do what’s right.

You can find information below about all the ways Frost will continue to serve you during these challenging times. We’ve taken steps to keep our team of dedicated Frost bankers safe while also ensuring that we maintain top-quality service. Thank you for being Frost customers. We’re standing by to help.


Frost Donates $2 Million to Pandemic Relief

Frost is stepping up to help the communities where it has operations, donating $2 million to nonprofits across Texas that are involved in the pandemic response. You can read more about this unprecedented effort here.


Protecting your funds

For more than 150 years, Frost has remained a safe, sound place to do business. You can rest assured that the best place for your money is in a safe, sound financial institution like Frost, where it is insured by the FDIC. Please visit FDIC’s website for more information regarding how your deposits are protected.

  • Banks have plenty of liquidity. The Federal Reserve has injected funds into the system and has lowered its short-term interest rates to near zero. Frost is even more well-capitalized than many other banks.
  • Our contingency plans have helped us in other times of uncertainty, such as the Y2K concern and the 2008 financial crisis.
  • There’s no need to withdraw large amounts of cash or take other extreme financial measures because you have easy access to the money in your account by using the Frost Debit Card, which provides protection in the event of a loss or unauthorized transaction.
  • Frost is rated very highly – Moody’s rates us A3 and S&P rates us A-minus.
  • With $6.1 billion in market capitalization and $34 billion in assets, Frost has the size and strength to weather ups and downs.

We’re meeting today’s challenges with more than 100 motor banks and 1,200 ATMs around Texas, our award-winning mobile app and online banking, and our around-the-clock telephone customer service. All of us at Frost are working hard to take care of customers like you.


The CARES Act

On March 27, 2020, the Coronavirus Aid, Relief, and Economic Security Act (CARES Act) was approved and signed into law. The CARES Act has several key provisions that include the Paycheck Protection Program (PPP), stimulus payments, changes to Individual Retirement Arrangements (IRAs) and new retirement loan minimums. To learn more, read through our helpful CARES Act information.


Financial Center and Motor Bank Status

We care about our customers and employees’ well-being. Out of an abundance of care and to help keep our communities safe and healthy, our bank lobbies are temporarily closed and we will serve your banking needs via our motor banks until further notice. We understand that you may need additional assistance or access to your safe deposit box. If that is the case, we ask that you contact our call center at (800) 513-7678 to make arrangements to come to a financial center.

Our Clearfork Lobby and Motor Bank are temporarily closed until further notice. Please visit our nearby City View and Tanglewood motor banks for assistance.

We have expanded our motor bank services and will be able to assist you with the following:

  • Normal teller services (check cashing, withdrawals, deposits)
  • Wire transfer
  • IRA transactions
  • HSA transactions
  • Cashier's check
  • Money orders
  • Gift card
  • Savings bond
  • Statement print

Our Smart ATMs located in our motor banks and lobby vestibules are available for deposits and other transactions.

Find one of our 1,200+ ATMs or the motor bank closest to you.


Beware of Scams – FBI Warns of increased scams during COVID-19 crisis

Be aware of scams that request personal information through calls, direct mail, emails or texts. For more information, visit our resources page.


Helpful Information for You
Update Your Contact Information

We want to stay in touch with you, so please be sure your phone number and email address are up to date. You can update your information through the Frost App for Android or Frost Online Banking.

Fee Refunds

If you receive any overdraft, non-sufficient funds or non-Frost ATM fee you need assistance with, please give us a call and we will be glad to help.

Loan Questions

If you have questions about your personal loans with Frost or would like to discuss your available payment options, please contact a retail loan specialist at (800) 513-7678.

Consumer Relief Loan Program

If you are in immediate financial distress, learn more about our Consumer Relief Loan Program

Consumer Loan Payments

If you are facing financial hardship related to illness in your family or workplace closures due to COVID-19, please call us at (800) 972-3301, ext.55420, to discuss your payment options.

Insurance Information

If you carry insurance through Frost and have questions, please contact your Frost risk advisor or call us at (866) 227-2099. We will be happy to assist you any way we can.

Bank Anytime, Anywhere Using Frost Online Banking and the Frost App

  • Send Money With Zelle to Anyone in the U.S.*
    • Send money quickly and easily to family and friends.
  • Deposit Checks with your Phone
    • Snap a picture to deposit your checks, and deposits made before 9 p.m. will generally be available the next business day.
  • Pay Bills
    • Take care of all your monthly bills and make payments from anywhere.
  • Transfer money anywhere in the U.S.
    • Transfer funds between your Frost accounts.

Learn more about Frost Online Banking and the Frost App 


Helpful Information for Your Business
Paycheck Protection Program for Small Businesses

The CARES Act, creates a new program to bridge payroll expenses through June 30, 2020. The Paycheck Protection Program will be administered by the Small Business Administration (SBA), and Frost will participate in this program. The intent of the program is to provide loans to businesses impacted by the challenging economic environment. Due to the amount of processing required, Frost is offering PPP loans only to customers with business checking accounts as of April 1, 2020.

If you are not an existing Frost customer, we advise you to contact your current financial institution for assistance.

Loan Questions

If you have questions about your commercial loans with Frost or would like to discuss available payment options, please contact your banker to help guide you through the process.

Business Disruption Relief Loan Programs

Do you need immediate funds to support your business's recovery? Learn more about our Business Disruption Relief Loan. Call to apply at (866) 376-7889.

Small Business Payment Deferral Program

If your small business is experiencing a financial hardship related to family illness or workplace closures due to COVID-19, please call your Frost Banker to discuss your payment options.

Treasury Management Services for Your Remote Banking Needs

You can find information below about Frost's extensive Treasury Management services to serve you during these challenging times. Thank you for being a Frost customer. We’re standing by to help.

Receive Payments

Digital Deposits – Save time and scan your check deposits more efficiently from your location. The Frost Digital Deposits business day doesn't end until 9 p.m., so you have a longer window to deposit your checks, giving you quicker access to your money. And deposits made before 9 p.m. are processed the same day and are typically available the next business day.

Automated Clearing House (ACH) – Speed and efficiency in initiation, collection, concentration and disbursement of funds are an important economic consideration for a company of any size. Automated Clearing House (ACH) service from Frost is a dependable collection system, with the speed and efficiency you are looking for.

Merchant Services – Payeezy eCommerce Solution allows you to create an online store that makes it easy for customers to shop from any device, anywhere with an Internet connection. It is a simple way to accept payments, grow sales online, and build your business’ online presence.

Lockbox Services – Frost’s Lockbox Service efficiently handles mailed check and credit card payments, so your back office doesn’t have to. Accelerate check collection, funds availability and delivery of remittance information by outsourcing the processing of mailed payments to Frost. The processed payment images can be viewed online allowing you to post your receivables, no need to wait for the images to arrive in the mail.

Make Payments

Automated Clearing House (ACH) – Speed and efficiency in initiation, collection, concentration and disbursement of funds are an important economic consideration for a company of any size. Automated Clearing House (ACH) service from Frost is a dependable payment system, with the speed and efficiency you are looking for.

iPay – Pay your bills online anywhere, at any time. iPay allows you to pay your bills in one place along with eliminating the expense and time or mailing payments. With iPay, you can schedule one-time or recurring payments and never worry about missing a payment again.

Fraud Prevention

Positive Pay – With Positive Pay, you're able to verify checks for payment and return fraudulent checks before they post to your account – not days or weeks later. This service enables you to gain control over which checks are paid and which are held for review, identify unauthorized transactions and access valid check information with our online portal, updated every 30 minutes.

ACH Blocking with Review – Frost's ACH Fraud Prevention Services protect your financial assets by adding protection between your accounts and unauthorized ACH debits, credits, or both. Frost's ACH Fraud Prevention Services lets you monitor and control all incoming ACH transactions, reducing ACH fraud risk. ACH Blocking with Review automatically blocks or filters all incoming ACH credits, debits or both, depending on your service option.

Our Treasury Management Customer Service team is here to help. Please call us at (888) 481-0336, Monday through Friday from 7 a.m. to 6 p.m. with any questions.

Payment Processing for Small Businesses

Frost’s Merchant Services partner, First Data, is dedicated to helping small businesses. If your business operations have been interrupted or impacted by the pandemic, call the First Data hotline at (844) 882-2438.

How to Open a Business Checking Account

We can help you select the account that's right for you. Please call (800) 513-7678 to make arrangements to visit with a Frost banker.

What you need to open a business checking account:

  • Your company's tax ID number (or your Social Security number if sole proprietorship)
  • Each account signer's name and personal information (government-issued photo ID such as a driver's license, state ID or U.S. Military ID, Social Security number, and address and job title)
  • Minimum $50 opening deposit
  • Your business entity documents. As of May 7, all beneficial owners of legal entity customers must also provide:
    • Legal name
    • Physical address
    • Date of birth
    • Copy of a government-issued ID (driver’s license or passport)
    • Social Security Number for U.S. citizens (passport IDs are also accepted)

    You may also need:

    • State certificate filings
    • Entity meeting minutes authorizing signers
    • Documentation may vary depending on you type of business
Insurance Resources

We’re here to help you navigate the changes to your business in response to COVID-19 and have compiled some helpful resources.


Helpful resources

For more information on COVID-19, visit the Centers for Disease Control and Prevention (CDC) website.

The U.S. Small Business Administration (SBA) has included the entire state of Texas in its Economic Injury Disaster Declaration and granted access to its Economic Injury Disaster Loan (EIDL) program, which will provide long-term, low-interest loans, to qualifying businesses across the state. If you believe your small business may be eligible for an SBA EIDL, please visit SBA’s website to learn more and directly apply for assistance. The online application is the fastest method to receive a decision about loan eligibility.