Special Fraud Alert: PPP Loan Scam Activity Fraudsters are impersonating financial institutions and targeting businesses that previously received PPP loans, leveraging publicly available information to gain trust and appear legitimate. If you receive a suspicious call, hang up immediately and call Frost at (800) 513-7678. Home / Fraud Prevention Fraud Resource Center Whether you’re managing your personal finances or a business, your security is our top priority at Frost. Fraud is constantly evolving, but we're always ready with the latest guidance and tools to keep you and your business safe. Remember, Frost will never reach out to ask for your username and password, debit card number, six digit PIN or authentication passcode. Ever. Report suspected fraud Common scams Fraud prevention tips How we protect you If you suspect fraud Contact us Watch for red flags — and stop scammers in their tracks Understanding how common scams work is one of the best ways to protect you or your business. Here are some of the latest fraud schemes to watch for. You’re the first line of defense But we’re here the second you need us. While Frost is always looking out for you or your business, these tips will help prevent fraud in your everyday life, too. Protect your bank account It’s important to stay vigilant and utilize security features. Guard your personal info Always use unique passwords and avoid opening suspicious links or requests. Secure your devices Enable automatic updates and install trusted antivirus software. Serving you starts with protecting you From our tech to our team, fraud prevention is integrated in everything we do. Our security tools There’s a whole toolkit of anti-fraud features here, each designed to create a secure banking experience for you or your business. Personal tools Business tools Our people Frost employees handle your data with the highest level of care, never taking your personal information — or you — for granted. They receive ongoing training on the latest fraud tactics and work quickly to investigate and resolve suspicious activity. Our tech Fraud doesn’t sleep and neither does Frost. We monitor transactions 24/7 for account irregularities that could indicate threats like wire fraud or identity theft, and respond immediately to alerts. We continuously scan and strengthen our network to reduce risk and help protect your money. Our people Frost employees handle your data with the highest level of care, never taking your personal information — or you — for granted. They receive ongoing training on the latest fraud tactics and work quickly to investigate and resolve suspicious activity. Our tech Fraud doesn’t sleep and neither does Frost. We monitor transactions 24/7 for account irregularities that could indicate threats like wire fraud or identity theft, and respond immediately to alerts. We continuously scan and strengthen our network to reduce risk and help protect your money. What to do if you suspect fraud If you notice a suspicious transaction on your account or gave out personal information, call us immediately at (800) 513-7678 or visit your nearest Frost financial center. You should also: If you received a suspicious phone call, hang up, and don't open suspicious texts or emails. Instead, contact the provider at their publicly listed phone number. Freeze an impacted debit card through the Frost App or Frost Online Banking. Report suspicious emails claiming to be Frost to webhelp@frostbank.com or give us a call 24/7. Worried you’ve been scammed? Don't forget: you have people. There’s an entire team at your back ready to help. Get in touch Find a location Search Third-Party Site You're about to open a third-party website in a separate browser window. The site you are about to enter may be less secure and may have a privacy statement that differs from Frost. The products and services offered on this third-party website are not provided or guaranteed by Frost. Please note that you'll still be able to view the current page on frostbank.com. Would you like to continue?