Fraud prevention tips to help protect your business
As your business banking partner, we hold your financial security at a high priority. As a result, we're finding new ways to not only help protect your business and its assets, but also empower you to keep your business safe.
Explore these tips to help safeguard your business information
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Frost products and services to protect your business
Best practices to protect yourself from insider fraud, outsider fraud and cybercriminals.
- ACH Fraud Prevention Services
Protect your financial assets by adding an extra layer of security between your accounts and unauthorized debits, credits or both. - Sign up for Positive Pay with Payee Review
With Positive Pay, you’re able to verify checks for payment and return fraudulent checks before they post to your account – not days or weeks later. - Payment alerts
Setup payment alerts in Alerts Center on Frost Connect, helping you stay aware of payments and high-risk activity happening on your account. - Transaction limits
Set limits on payment amounts in Frost Connect’s user maintenance section to appropriately manage your payment risk. - Frost Connect’s Two-Factor Authentication
Provides an added layer of security that requires users to submit a unique code from a physical or mobile token at each login.

Common fraud schemes impacting businesses
Fraud resources for consumers and small businesses
Stay informed of current fraud trends and learn more about types of financial fraud impacting consumers and small businesses.
Learn moreFrequently Asked Questions
What to do if you suspect fraud
- If you are suspicious, don’t reply, open attachments, click on links, or enter any information.
- Verbally contact the party that claims to have sent the email at a known number, and verify whether it is legitimate.
- If you provided any information about your Frost Connect account, contact a Frost treasury management representative Monday - Friday from 7:00 am to 6:00 pm at (888) 481-0336.
- If you have received a call from someone claiming to be from Frost, write down their name, hang up, and call us back at (888) 481-0336 to verify they are a legitimate Frost employee.
- Frost will never reach out to you to ask for sensitive information such as your full account number, password, six-digit token number or full Social Security number. Do not share this information with anyone.
- Look for typos and grammatical errors in a text message, and do not click on any links included in the message.
- If you inadvertently gave out any sensitive information, contact a Frost treasury management representative Monday - Friday from 7:00 am to 6:00 pm at (888) 481-0336.
- If your debit card was lost or stolen, call us at (800) 513-7678.
- Monitor your account statements monthly for any unauthorized charges and report them to Frost.
- If you are signed up to use Frost Online Banking, you can report your card lost or stolen by visiting frostbank.com, logging in to Frost Online Banking, clicking “Account Services” and selecting “Report a lost or stolen card” under “Card Management.”
- Discontinue using the computer and engage an IT professional to scan for and confirm that malware is removed.
- Review your email settings for any rules that may have been set up, and scan your sent folder for any emails you do not recall sending.
- Change the passwords on any accounts accessed by the affected computer.
- Phishing emails often contain demanding or urgent requests for quick action. It is common to begin with generic greetings or lack of greetings, contain misspellings, and come from a new or unofficial email address. These emails will also often contain links to unfamiliar webpages, attachments with files you weren’t expecting, demands for payment, or requests for sensitive information like passwords, account numbers, company IDs or transaction information.
- For more information about phishing, click here.