SPECIAL FRAUD ALERT

Scam calls are on the rise and fraudsters are pretending to be from Frost to get your personal information.

Frost will never call you and ask for your online banking account access credentials.

If you suspect fraud, call us at (800) 513-7678 or visit your nearest Frost financial center.

Helpful fraud prevention tips to safeguard your business

We are your trusted banking partner, and we prioritize providing a secure banking experience for our customers. At Frost, we offer robust fraud prevention measures to keep your commercial business and assets safe. Learn how to protect yourself and your business from bank fraud and common banking scams and let us help you identify the right tools and resources to mitigate the risk of becoming a victim of fraudsters.
 

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Explore helpful how-tos for your business to stay protected.


Do Not Share Business Banking Login Information

Frost will never reach out to customers to request information related to their business account login. This includes asking for details such as your company ID, passwords, usernames, security pins or token numbers. To keep your data safe and out of the hands of fraudsters, please do not share sensitive information with anyone.


Verbally Confirm New Payment Instructions

If you receive a request to change payment instructions, call to confirm using a known number. Never use the email addresses or phone numbers provided in the email request to confirm new payment instructions.


Be Cautious of Email Scams

Emails -- even those from a known sender – can sometimes be opportunities for fraudsters to gain access to your sensitive financial information. Phishing is an online scam that targets its victims using email and can lead to malware or email compromise. Be cautious before clicking on links and stay alert for emails that raise red flags including those with excessive typos or grammatical errors.


Verify Correct URL Addresses

Avoid using search engines to find the login for Frost Treasury Connect. Fraudsters can imitate the web address with minor changes to appear legitimate.


Safeguard your business checks

Keep business checks in a secure location. Avoid leaving payments in unguarded drop boxes or outgoing mail slots. When mailing check payments, it is best to drop them off at a secure location.


Monitor your accounts

Make it a consistent practice to carefully review your monthly bank statements and reconcile your accounts daily to monitor for unauthorized activity. If you find or suspect unusual activity on your account(s), contact us immediately.

Man typing on laptop
Surge in Search Engine Ad Scams Detected
Online cybercriminals create ads that redirect you to a fraudulent site. Be mindful of URL addresses to ensure their legitimacy and avoid being a victim of fraudsters.
Learn more
Woman typing on laptop
Beware of Email Compromise and Impersonation
Bank scams that target email accounts with the goal of stealing money or personal information is on the rise.
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Products and Services

Trusted Frost Products and Services that Work to Help Keep Your Business Safe

  • ACH Fraud Prevention Services
    Protect your financial assets by adding an extra layer of security to your accounts to prevent unauthorized debits, credits or both.
  • Sign up for Positive Pay with Payee Review
    With Positive Pay, you’re able to verify checks for payment and return fraudulent checks before they post to your account – not days or weeks later.
  • Payment alerts
    Setup payment alerts in Alerts Center on Frost Connect, helping you stay aware of payments and high-risk activity happening on your account.
  • Transaction limits
    Set limits on payment amounts in Frost Connect’s user maintenance section to appropriately manage your payment risk.
  • Two-Factor Authentication Through Frost Connect
    Provides an added layer of security requiring users to submit a unique code from a physical or mobile token at each login.
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Common fraud schemes impacting businesses

Stay alert and be proactive by learning about common banking scams that can hurt your business.  

Business Email Compromise (BEC) takes advantage of a compromised email address, tricking the recipient into sending a wire or ACH payment to a new account.

Business email compromise (BEC)

is a type of email scam targeting businesses and tricking recipients into sending a wire or ACH payment to a new account as a bank fraud scheme. A fraudster gains access to a legitimate email address, often from an individual purported to be in a leadership position and sends a message to recipients from cross-functional levels. The email can be constructed to look both convincing and urgent and will often include a level of urgency to ‘rush’ a transaction. The email compromise enables fraudsters to mimic a sender’s writing style, include email signatures, and will often reference previous discussions containing financial details, or other sensitive and/or internal company matters.

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Check Fraud occurs when criminals steal mail from postal boxes or mail carriers, looking for check payments.

Check fraud

Check fraud occurs when criminals steal mail from postal boxes or mail carriers, looking for check payments. Fraudsters use stolen checks to create counterfeit versions, or to alter legitimate checks to be payable to a different entity. Businesses impacted by check fraud may find counterfeit checks drawn on their account or are notified of an overdue payment when the recipient does not receive their check.

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Social Engineering exploits human psychology and trust to gain access to information and resources.

Social engineering

Social engineering exploits human psychology and trust to access business systems, information or resources, and is a common type of bank fraud used by criminals. In this type of banking fraud, a scammer poses as an IT technician and contacts an employee about a critical security issue related to their laptop or computer. Generating a sense of panic, the fraudster instructs the employee to provide credentials or grant remote access to the device to “fix” the security issue. The unsuspecting employee gives the scammer confidential login information and access to company systems leading to unauthorized transactions or the ability to commit other types of bank fraud.

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Payment fraud occurs when scammers trick an employee into making unauthorized payments.

Payment Fraud

Protect your business against payment fraud by learning to identify the indicators of an attack. Payment fraud schemes can take the form of business email compromise, phishing attempts, or vendor impersonation. Take proactive steps to deter payment fraud before it becomes a threat.

Protect your bottom line

Malware is software used to infiltrate a company’s network and gain access to files and data with the goal of taking control of a device.

Malware

Malware is software that infiltrates company networks, gains access to files and data and can be used to take over control of a device. Often delivered as an attachment within an email, malware software infects a device and can be duplicated when a recipient clicks on a malicious link or opens a corrupt file. When malware is detected within one or more company devices, businesses can experience email compromise which can then provide fraudsters access to sensitive data when entered a secure website, sent through email, or stored in a file.

Protect your company

Bank impersonation involves a phone call from someone claiming to be from your bank.

Bank impersonation​

Bank impersonation involves a phone call from someone claiming to be from your bank. Fraudsters can make their phone number show as the bank’s phone number, making it appear as a call from a credible bank representative. The fraudster will attempt to help you resolve a problem, and request sensitive personal information be shared such as your password or a token number. When they obtain this information, they can access your account to transfer funds without your consent or knowledge or can use the stolen information to commit other types of bank fraud.

Fraud Prevention Resources for Consumers and Small Businesses

Learn about the various bank fraud schemes cybercriminals employ and discover helpful resources Frost offers to keep our customers protected.

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Frequently Asked Questions

With banking scams on the rise, it is important to stay informed for your business to be protected.

  • If you are suspicious, do not reply, open attachments, click on links, or enter any information.
  • Locate a verified telephone number for the sender or for the company they claim to represent and call to ensure legitimacy.
  • If you provided any information about your Frost Connect account, contact a Frost treasury management representative Monday - Friday from 7:00 am to 6:00 pm at (888) 481-0336.

  • If you have received a call from someone claiming to be from Frost, write down their name, hang up, and call us back at (888) 481-0336 to verify they are a legitimate Frost employee.
  • Frost will never reach out to you to ask for sensitive information such as your full account number, password, six-digit token number or full Social Security number. Do not share this information with anyone.
  • Look for typos and grammatical errors in a text message, and do not click on any links included in the message.
  • If you inadvertently gave out any sensitive information, contact a Frost treasury management representative Monday - Friday from 7:00 am to 6:00 pm at (888) 481-0336.

  • If your debit card was lost or stolen, call us at (800) 513-7678.
  • Monitor your account statements monthly for any unauthorized charges and report them to Frost.
  • If you are signed up to use Frost Online Banking, you can report your card lost or stolen by visiting frostbank.com, logging in to Frost Online Banking, clicking “Account Services” and selecting “Report a lost or stolen card” under “Card Management.”

  • Discontinue using the computer and engage an IT professional to scan for and confirm that malware is removed.
  • Review your email settings for any rules that may have been set up, and scan your sent folder for any emails you do not recall sending.
  • Change the passwords on any accounts accessed by the affected computer.

  • Phishing emails often contain demanding or urgent requests for quick action. It is common to begin with generic greetings or lack of greetings, contain misspellings, and come from a new or unofficial email address. These emails can also contain links to unfamiliar webpages, attachments with files you did not request, demands for payment, or asking for sensitive information such passwords, account numbers, company IDs or transaction information.
  • For more information about phishing, click here.

Frost is here to help. If you suspect fraud, contact us anytime.

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