Disaster Recovery Resources
The best time to prepare for extreme weather is before it happens. Our personal risk advisors understand the unique challenges and exposures our clients face in the event of these natural disasters and are committed to helping you prepare and protect. There are steps you can take today to be prepared, for everything else Frost Insurance is here to help.
Protect what matters most with these tips put together by our risk advisors.
If your personal or business property has sustained damages and you need to file a claim, we encourage you to contact your carrier directly in order to expedite the process. Below are instructions on how to file a claim and the contact information for the personal and commercial carriers Frost partners with.
Most insurance carriers offer apps allowing you to quickly and easily file a claim directly. Check your app store to see if your carrier offers this technology.
We are here to help. Call us at (866) 227-2099 or you may reach out to your local Frost Insurance office at the numbers below.
1. Protect property from further damage.
- Cover the property if it is exposed to the elements.
- Make temporary repairs, if reasonable and necessary, to protect the property from further damage.
- Maintain a record of all expenses incurred.
- Separate damaged from undamaged personal property.
2. Take photos of damage (if possible).
3. Prepare an inventory of damaged personal property.
- List quantity, description and value.
- Attach bills, receipts, estimates and related documents.
4. Retain damaged property until a claims adjuster approves its disposal (unless a danger to safety exists).
- The adjuster may need to inspect the property.
- The insurance company may be able to salvage the damaged property.
5. Notify police in the case of theft.
6. Expect to be contacted by the claims adjuster within two working days. Please call Frost Insurance if you have not been contacted within that timeframe.
- If the damage significantly affects your continuing operations, we will request that the insurance carrier expedite your claim.
- Please let us know immediately if your circumstances change and this loss will have a greater impact on your business than originally anticipated.
7. Be prepared to provide additional information as requested by the claims adjuster.
8. Consider or plan for alternative arrangements in the event your premises has damage that does not permit you to remain there.
| AIG (888) 760-9195 |
Mercury (800) 503-3724 |
Safeco (866) 272-3326 |
| Assurant/American Bankers: Flood (800) 423-4403 reportfloodclaim@assurant.com |
National Lloyds (800) 749-6419 claims@natlloyds.com |
State Auto (800) 766-1853 |
| Central (888) 263-2924 |
NFIP: Flood (800) 427-4661 |
Travelers (800) 252-4633 |
| Chubb (800) 252-4670 |
Nationwide Private Client (855) 473-6410 privateclient_claims@nationwide.com |
Vault (844) 388-5677 claimsFNOL@vault.insurance |
| Cincinnati (888) 242-8811 |
Progressive (800) 776-4737 |
Wright: Flood (800) 725-9472 |
| Hocheim (888) 473-6256 |
Pure (888) 813-7873 |
| Acuity (800) 242-7666 |
Hartford (800) 553-1710 agentfaxreporting.claim@thehartford.com |
State Auto (800) 766-1853 claims@stateauto.com |
| Assurant/American Bankers: Flood (800) 423-4403 reportfloodclaim@assurant.com |
Liberty Mutual (800) 362-0000 clclaimreports@libertymutual.com |
Travelers (800) 238-6225 |
| CNA (877) 262-2727 lossreport@cnaasap.com |
Mercury (800) 503-3724 |
Union Standard (800) 444-0049 usigclaims@usic.com |
| Central (800) 736-7000 lossnotices@central-insurance.com |
Nationwide Private Client (855) 473-6410 privateclient_claims@nationwide.com |
United Fire (800) 580-7761 newclaims@unitedfiregroup.com |
| Chubb (800) 252-4670 |
NFIP: Flood (800) 427-4661 |
Wright: Flood (800) 725-9472 |
| Crum & Forster (800) 690-5520 crumandforsternol@cfins.com |
Philadelphia (800) 765-9749 claimsreport@phly.com |
Zurich (800) 239-4829 |
| Hanover (800) 628-0250 firstreport@hanover.com |
Qeo (844) 736-0009 claims@qeo.com |
If your carrier is not listed above, please reach out to your local Frost Insurance office at the numbers below.
| Austin (512) 473-4520 |
San Antonio (210) 220-6420 |
Victoria (361) 580-9010 |
| Houston (713) 388-1250 |
Dallas (214) 515-4145 |
Fort Worth (817) 420-5700 |
| Corpus Christi (361) 580-9010 |
Rio Grande Valley (361) 580-9010 |
San Marcos (210) 220-6420 |
| Permian Basin (817) 420-5700 |
College Station (713) 388-1250 |
More resources may be found at the Texas Department of Insurance website.
If you need restoration services, here are some reputable companies you may contact.
Frost Insurance Agency does not endorse these companies, further Frost does not make any guarantees or representations of effectiveness of products offered by these providers.