Disaster recovery resources
Helping you stay safe and protected is at the core of what we do. Frost Insurance risk advisors are well-versed in the challenges and vulnerabilities associated with harsh weather and its impact on the safety of our clients and their assets.
If you’ve experienced damage to your personal or business property and need to file a claim, we recommend reaching out to your carrier directly to expedite the process, but as always, Frost Insurance is available to assist you whenever you may need us.
Check your app store to see if your carrier offers a mobile app and download it so you can file a claim directly.
Personal preparedness tips:
- Ensure your insurance policies are up to date and confirm whether your coverage includes flood damage.
- Consider installing retrofit kits or storm bars to secure your garage doors and minimize the risk of wind damage.
- Inspect your backup generator and its oil levels, replace the air filter when needed and check the safety of electrical wiring and fuel lines before transferring power to your electrical system
Business preparedness tips:
- Ensure your insurance coverage offers the protection your business needs in the event of storm-related losses
- Prepare a business continuity plan to manage crisis and outline strategic priorities
- Communicate timely updates about business hours through your website and social channels
Property claim instructions
1. Protect property from further damage
- Cover the property if it is exposed to the elements
- Make temporary repairs, if reasonable and necessary, to protect the property from further damage
- Maintain a record of all expenses incurred
- Separate damaged from undamaged property
2. Take photos of damage when possible
3. Prepare an inventory of damaged property
- List quantity, description and value
- Attach bills, receipts, estimates and related documents
4. Retain the damaged property until a claims adjuster approves its disposal and it doesn’t pose a danger or hazard
- The adjuster may need to inspect the property
- The insurance company may be able to salvage the damaged property
5. Notify authorities if property is stolen
6. A claims adjuster should reach out to you within two business days (if you have not been contacted within that timeframe, please call Frost Insurance)
- If the damage impacts your business operations, a request to the insurance carrier will be made to expedite your claim
- If the damage affects your business more than originally anticipated, please contact Frost Insurance immediately
7. Be prepared to provide additional information as requested by the claims adjuster
8. If your property sustains damage that does not allow you to remain on the premises, plan for alternate arrangements
Local/regional numbers
We are here to help. Call us at (866) 227-2099 or you may reach out to your local Frost Insurance office at the numbers below.
(512) 473-4520
(713) 388-1250
(361) 580-9010
(214) 515-4145
(817) 420-5700
(713) 388-1250
(817) 420-5700
(361) 580-9010
(210) 220-6420
(210) 220-6420
(361) 580-9010
Additional resources
Frost Relief Loans
When disaster hits home, get relief during repairs with predictable monthly payments at a low rate.Learn about our relief loans
Frost Business Relief Loans
Frost is committed to helping businesses impacted by natural disasters recover and rebuild as quickly as possible.Learn about our business relief loans
Texas Department of Insurance
More resources may be found at the Texas Department of Insurance website.*Visit the site
* Frost Insurance Agency does not endorse these companies, further Frost does not make any guarantees or representations of effectiveness of products offered by these providers.