Disaster Recovery Resources

Be Prepared for Winter Weather

Helping you stay safe and protected is at the core of what we do. At Frost, we offer valuable tools and resources needed to be proactive and prepare for the unexpected. Keep yourself, your loved ones and your business safe by following these helpful tips to stay ahead of dangerous and unpredictable winter weather.

Animation of winter storm over a house

Animation of winter storm over business

If you’ve experienced damage to your personal or business property and need to file a claim, we recommend reaching out to your carrier directly to expedite the process. Below are instructions on how to file a claim and the contact information for the personal and commercial carriers Frost partners with. As always, Frost is available to assist you whenever you may need us.

Most insurance carriers offer mobile apps that allow you to file a claim directly. Check your app store to see if your carrier provides this technology.

We are here to help. Call us at (866) 227-2099 or you may reach out to your local Frost Insurance office at the numbers below.

1. Protect property from further damage.

  • Cover the property if it is exposed to the elements.
  • Make temporary repairs, if reasonable and necessary, to protect the property from further damage.
  • Maintain a record of all expenses incurred.
  • Separate damaged from undamaged personal property.

2. Take photos of damage (if possible).

3. Prepare an inventory of damaged personal property.

  • List quantity, description and value.
  • Attach bills, receipts, estimates and related documents.

4. Retain damaged property until a claims adjuster approves its disposal (unless a danger to safety exists).

  • The adjuster may need to inspect the property.
  • The insurance company may be able to salvage the damaged property.

5. Notify police in the case of theft.

6. Expect to be contacted by the claims adjuster within two working days. Please call Frost Insurance if you have not been contacted within that timeframe.

  • If the damage significantly affects your continuing operations, we will request that the insurance carrier expedite your claim.
  • Please let us know immediately if your circumstances change and this loss will have a greater impact on your business than originally anticipated.

7. Be prepared to provide additional information as requested by the claims adjuster.

8. Consider or plan for alternative arrangements in the event your premises has damage that does not permit you to remain there.

Personal Carriers Claims Centers
Acuity
(800) 242-7666
clservice@acuity.com
Central
(888) 263-2924
lossnotices@central-insurance.com
Chubb
(800) 252-4670
cscfnol@chubb.com
NFIP: Flood
(877) 336-2627
Travelers
(800) 252-4633
first.report@travelers.com
Wright: Flood
(800) 725-9472
floodclaims@weareflood.com
Commercial Carriers Claims Centers
Acuity
(800) 242-7666
clservice@acuity.com
AmWINS  
(214) 528-3999
txclaims@amwins.com
Brown & Riding
(213) 452-7060
claimdesk@brcins.com
Burns & Wilcox
(214) 746-5098
claims@burns-wilcox.com
Central
(888) 263-2924
lossnotices@central-insurance.com
Chubb
(800) 252-4670
cscfnol@chubb.com
CRC
(205) 414-2289
EMC
(888) 362-2255
dallas.claims@emcins.com
FCCI
(800) 226-3224
newclaim@fcci-group.com
Nationwide Private Client
(855) 473-6410
privateclient_claims@nationwide.com
NFIP: Flood
(877) 336-2627
R-T Specialty
(312) 784-6001
txclaims@rtspecialty.com
Starr
(855) 782-7725
claims@starrcompanies.com
Towerstone
(972) 725-2100
claims@towerstonecorp.com
Travelers
(800) 238-6225
first.report@travelers.com
United Fire
(800) 343-9131
irnewclaims@unitedfiregroup.onmicrosoft.com
Wright: Flood
(800) 725-9472
floodclaims@weareflood.com  
Zurich
(800) 987-3373
usz_carecenter@zurichna.com
If your carrier is not listed above, please reach out to your local Frost Insurance office at the numbers below.
Local Regional Numbers
Austin
(512) 473-4520
San Antonio
(210) 220-6420
Victoria
(361) 580-9010
Houston
(713) 388-1250
Dallas
(214) 515-4145
Fort Worth
(817) 420-5700
Corpus Christi
(361) 580-9010
Rio Grande Valley
(361) 580-9010
San Marcos
(210) 220-6420
Permian Basin
(817) 420-5700
College Station
(713) 388-1250
Additional Resources

More resources may be found at the Texas Department of Insurance website. 

If you need restoration services, here are some reputable companies you may contact.

Frost Insurance Agency does not endorse these companies, further Frost does not make any guarantees or representations of effectiveness of products offered by these providers.