Disaster Recovery Resources

If your personal or business property has sustained damages and you need to file a claim, we encourage you to contact your carrier directly in order to expedite the process. Below are instructions on how to file a claim and the contact information for the personal and commercial carriers Frost partners with.

Most insurance carriers offer apps allowing you to quickly and easily file a claim directly. Check your app store to see if your carrier offers this technology.

We are here to help. Call us at (866) 227-2099 or you may reach out to your local Frost Insurance office at the numbers below.


1. Protect property from further damage.

  • Cover the property if it is exposed to the elements.
  • Make temporary repairs, if reasonable and necessary, to protect the property from further damage.
  • Maintain a record of all expenses incurred.
  • Separate damaged from undamaged personal property.

2. Take photos of damage (if possible).

3. Prepare an inventory of damaged personal property.

  • List quantity, description and value.
  • Attach bills, receipts, estimates and related documents.

4. Retain damaged property until a claims adjuster approves its disposal (unless a danger to safety exists).

  • The adjuster may need to inspect the property.
  • The insurance company may be able to salvage the damaged property.

5. Notify police in the case of theft.

6. Expect to be contacted by the claims adjuster within two working days. Please call Frost Insurance if you have not been contacted within that timeframe.

  • If the damage significantly affects your continuing operations, we will request that the insurance carrier expedite your claim.
  • Please let us know immediately if your circumstances change and this loss will have a greater impact on your business than originally anticipated.

7. Be prepared to provide additional information as requested by the claims adjuster.

8. Consider or plan for alternative arrangements in the event your premises has damage that does not permit you to remain there.


Personal Carriers Claims Centers
AIG
(888) 760-9195
Mercury
(800) 503-3724
Safeco
(866) 272-3326
Assurant/American Bankers: Flood
(800) 423-4403
reportfloodclaim@assurant.com
National Lloyds
(800) 749-6419
claims@natlloyds.com
State Auto
(800) 766-1853
Central
(888) 263-2924
NFIP: Flood
(800) 427-4661
Travelers
(800) 252-4633
Chubb
(800) 252-4670
Nationwide Private Client
(855) 473-6410
privateclient_claims@nationwide.com
Vault
(844) 388-5677
claimsFNOL@vault.insurance
Cincinnati
(888) 242-8811
Progressive
(800) 776-4737
Wright: Flood
(800) 725-9472
Hocheim
(888) 473-6256
Pure
(888) 813-7873
Commercial Carriers Claims Centers
Acuity
(800) 242-7666
Hartford
(800) 553-1710
agentfaxreporting.claim@thehartford.com
State Auto
(800) 766-1853
claims@stateauto.com
Assurant/American Bankers: Flood
(800) 423-4403
reportfloodclaim@assurant.com
Liberty Mutual
(800) 362-0000
clclaimreports@libertymutual.com
Travelers
(800) 238-6225
CNA
(877) 262-2727
lossreport@cnaasap.com
Mercury
(800) 503-3724
Union Standard
(800) 444-0049
usigclaims@usic.com
Central
(800) 736-7000
lossnotices@central-insurance.com
Nationwide Private Client
(855) 473-6410
privateclient_claims@nationwide.com
United Fire
(800) 580-7761
newclaims@unitedfiregroup.com
Chubb
(800) 252-4670
NFIP: Flood
(800) 427-4661
Wright: Flood
(800) 725-9472
Crum & Forster
(800) 690-5520
crumandforsternol@cfins.com
Philadelphia
(800) 765-9749
claimsreport@phly.com
Zurich
(800) 239-4829
Hanover
(800) 628-0250
firstreport@hanover.com
Qeo
(844) 736-0009
claims@qeo.com

If your carrier is not listed above, you may find a complete list of our carrier partners here.

Local Regional Numbers
Austin
(512) 473-4520
San Antonio
(210) 220-6420
Victoria
(361) 580-9010
Houston
(713) 388-1250
Dallas
(214) 515-4145
Fort Worth
(817) 420-5700
Corpus Christi
(361) 580-9010
Rio Grande Valley
(361) 580-9010
San Marcos
(210) 220-6420
Permian Basin
(817) 420-5700
College Station
(713) 388-1250
Additional Resources

More resources may be found at the Texas Department of Insurance website. 

If you need restoration services, here are some reputable companies you may contact.

Frost Insurance Agency does not endorse these companies, further Frost does not make any guarantees or representations of effectiveness of products offered by these providers.

Be Prepared for a Natural Disaster

Protect what matters most with these tips put together by our risk advisors.