Termination of Online Banking Services (including Mobile Banking Services)

Bank and I agree that I may terminate this Agreement and/or one or more of the Online Banking Services or Mobile Banking Services that I have selected at any time with or without cause upon prior notice to Bank. To terminate this Agreement, I shall give notice via telephone by contacting one of Bank’s Internet Banking Specialists at (877) 714-4932, or by sending written notice to the Frost Internet Banking Service Center at P.O. Box 1600, San Antonio, Texas 78296.  

To terminate any particular Online Banking Service or Mobile Banking Service, I understand that I must give notice via telephone by contacting one of Bank’s Internet Banking Specialists at (877) 714-4932, by sending written notice to the Frost Internet Banking Service Center at P.O. Box 1600, San Antonio, Texas 78296, or by logging into Bank Website at www.frostbank.com and following the instructions for de-selecting a particular Online Banking Service or Mobile Banking Service. I understand that Bank may, in its sole discretion, terminate this Agreement in its entirety or terminate one or more specified Online Banking Services or Mobile Banking Services effective immediately, with or without cause. Bank will provide written notice to me before Bank terminates this Agreement or any Online Banking Service or Mobile Banking Service for any reason other than abuse of the Online Banking Services or Mobile Banking Services, or to prevent a loss.  

I understand that the termination of this Agreement and/or any of the Online Banking Services or Mobile Banking Services will not release me from any fees or other obligations incurred prior to the date upon which this Agreement or the particular Online Banking Service or Mobile Banking Service is terminated, any fees assessed by Bank in the process of terminating this Agreement and/or any of the Online Banking Services or Mobile Banking Services, or from my responsibility to maintain sufficient funds in my Accounts to cover any outstanding items originated via any Online Banking Service or Mobile Banking Service.  

Learn about the kinds of data our Mobile Banking Service may collect and share, and security practices the app may follow. Data practices may vary based on your app, Android or IOS.

Your Choices, and How to Contact us

Customers can limit sharing of information within the Frost family of affiliates as described in the Customer Privacy Statement. To limit sharing, call (800) 513-7678 and ask to speak to a Frost customer service representative.

Should you have any questions or concerns regarding your information or privacy-related issues, please contact us via any of the methods listed directly below:

Via Mail
Customer Service/Privacy
Frost Bank P.O. Box 1600
San Antonio, TX 78296

Via Email
webhelp@frostbank.com

Via Telephone
(800) 513-7678

Upon your verifiable request using any of these methods, we will do our best to correct inaccurate information that we have concerning you.