If you notice suspicious activity, call a

Frost Customer
Service Specialist

in Texas

(800) 513-7678

Keeping Your Business Safe

Frost works to provide a safe and secure place for you to do business, but you are our vital partner in protecting your assets. Read about how you can protect your business.

Frost Mobile Apps

When you use the Frost App for iPhone® and Android™ Devices, you are receiving a multi-factor authentication. A software token is integrated with your mobile device so that only your device can access your accounts through the app. You will use your My Frost User ID and password to create a four-digit PIN to log in to the app.


My Frost

When you use an unrecognized or updated browser or log into My Frost on a different computer, you are asked to answer a security question for verification. We ask all My Frost Online Banking customers to set up a security profile, giving added protection to your account information.


Text Banking

When you register for Frost Text Banking service, you register your mobile phone number and you can only send text banking messages to Frost from that phone number. Frost will not send personal, identifying information through text messages, and nothing confidential is stored on the mobile phone. Frost will not send unsolicited text messages; we will only send text messages you request through Frost Text Banking service, My Frost or Debit Card Alerts.


Other Ways We Help Protect You

Frost offers additional ways to protect your information and your privacy, including your ability to:

  • Hide or mask your account information on your screen
  • Receive online statements, which are more secure than paper statements
  • Customize text alerts to help deter debit card fraud
  • Receive email notifications for a variety of activities that you pre-select

Protect Your Business, Your Data, and Your Financial Assets

Frost works to provide a safe and secure place for you to do business, but you are our vital partner in protecting your assets. No matter how large or small you organization, the possibility exist that you could be a target. Read about how you can protect your business.


Best Practice and Security Checklist

Protecting the security of your business bank accounts and your personal information is--and always will be--a priority for Frost. We value your relationship and want to help you reduce your risk for fraud. Along with Frost's internal security measures, there are steps you can take to keep your electronic banking activity safe and your data private. Download this checklist to learn how and you can call your Frost banker to for more information. Best Practices and Fraud Prevention Checklist


Cash Manager

Frost's Online Business Banking Portal

Cash Manager allows you to maximize the control you have over your accounts and who can access and make changes to them.

Cash Manager uses tokens to produce an added layer of security by creating a unique code necessary to login. You can also grant specific permissions to employees to ensure that you are always in control of who has access to your accounts and what functions they can perform.

Other Cash Manager services include:

  • Positive Pay – Deters fraud by allowing you to send us a file telling us which checks to pay before they are presented to be cashed.
  • Payee Review – Verifies that the payee name on checks presented is correct.
  • ACH Blocking – Allows you to control and block who presents entries to your account for payment to deter electronic payment fraud.
  • ACH Positive Pay – Allows you to view and approve ACH items that have been presented to your account, identifying fraudulent entries before they post.

To view videos highlighting these services, please visit our Cash Manager Demo page.


I received a suspicious email
I received a suspicious phone call
I lost my debit card
I lost my checkbook
My computer may have been compromised
I used my debit card at a business that was breached

Protect Your Device

  • Keep your phone or tablet's operating system, software, and apps up to date; be sure to go to the company's website to confirm the update is legitimate.
  • Set up a password for your device and lock it when not in use.
  • Do not install or run any app or program on your device unless it is from a trusted source.
  • If you use the Frost App iPhone® and Android™ Devices and lose your device, you can easily disable the app in My Frost.

Protect Your Access

  • Be cautious using public Wi-Fi, as even reputable hotspots can be compromised.
  • Install and regularly update anti-virus software on your desktop, laptop, tablet, and phone.
  • If you use our Text Banking service and change your mobile number or lose your device, be sure to update your Text Banking profile in My Frost.

Protect Your Information

  • Always log out when finished using a Frost online or mobile banking service.
  • Never store personal or financial information, including passwords, on your device or computer.
  • Don't click links in spam emails--even those forwarded to you by someone you know.
  • Monitor your financial statements regularly for unexplained activity and promptly dispute any activity that looks suspicious.
  • Periodically check your credit report to make sure all your personal information is accurate.
  • Sign up for account activity alerts and Frost will notify you when certain account transactions occur.

I received a suspicious email
I received a suspicious phone call
I lost my debit card
I lost my checkbook
My computer may have been compromised
I used my debit card at a business that was breached

I received a suspicious email

What you need to know

People are constantly trying to gather information illegally by using email. Be cautious of requests for your personal information within an email or instructions to use a link in the email.

It is important to know the types of emails you could receive from Frost and what kind of information we would request from you. Frost email will always come from an @frostbank.com email address and we will never ask you to reply back with personal information.

What you need to do

If you receive an email claiming to be from Frost that looks suspicious, please forward it to a Frost Internet Banking Specialist at webhelp@frostbank.com or give us a call at (877) 714-4932.

If you inadvertently give out your personal information, contact a Frost Customer Service Specialist at (800) 513-7678 immediately.


I received a suspicious call

What you need to know

If you receive a call from someone claiming to be a Frost representative seeking information about you or your account, follow these steps:

  • Do not give them any information
  • Hang up as soon as possible
  • Contact a Frost Customer Service Specialist at (800) 513-7678 and provide us with any information about the caller.

What you need to do

If you inadvertently give out your personal information, contact a Frost Customer Service Specialist at (800) 513-7678 immediately.


My computer may have been compromised

What you need to know

People may gain access to your computer through software that may disrupt your service or even record your keystrokes. Some signs of a compromised computer include:

  • Computer running slower than usual or not starting up at all
  • Strange pop-up messages occurring randomly or at high numbers
  • Unusual activity on your MyFrost account

What you need to do

If you feel that your computer has been compromised, there are a few steps you should take immediately

  • Use a different computer to change your passwords. If you cannot access a separate computer, contact a Frost Internet Banking Specialist at (877) 714-4932.
  • Download antivirus software and attempt to remove the malicious software
  • Discontinue use of the affected computer for banking use and other transactions that require you to enter personal information, such as user IDs and passwords, until you are certain that it is clean.
  • If it remains affected, contact professional help.

I've lost my debit card

What you need to know

Losing your debit card can be stressful, but we are here to help. We can cancel or restrict your card, check for unauthorized transactions, and order you a new one all without the hassle of an automated phone line.

What you need to do

If you have lost your debit card, call a Frost Customer Service Specialist at (800) 513-7678.You can also cancel or temporarily block your debit card in My Frost under the Account Services tab.


I've lost my checks

What you need to know

Your checks contain sensitive information about your account and when lost can put your account at risk. We can help you put a hold on the lost checks and begin the process of moving your banking to a new account number if necessary.

What you need to do

If you lose your checks, please contact a Frost Customer Service Specialist at (800) 513-7678. immediately.


I believe my identity has been compromised

What you need to know

When fraud affects your credit it can feel overwhelming. It is important to know who to contact if you suspect your identity could be at risk.

What you need to do

Contact one of the three major credit bureaus to place a fraud alert on your credit report, as well as a victim's statement asking that creditors call you before opening new accounts or charging existing ones.

As required by law, that credit bureau will report the information to the other two bureaus for you. You should also:

  • contact creditors for any accounts that have been affected
  • always follow up with a letter and keep copies of everything
  • close affected accounts and assign passwords to new ones

I used my debit card at a business that was breached

What you need to know

Merchant breaches do happen from time to time, but you can feel confident knowing that Frost is always here, protecting the security of your accounts.

We constantly monitor for unauthorized activity

Because of the multiple layers of fraud protection we have in place, we can identify suspicious activity and then contact customers. If you used your checkcard at a business during the period when data was compromised ,we will contact you and reissue your checkcard.

Frost guarantees zero liability

Frost customers have zero liability on Visa Checkcards when they report unauthorized activity promptly.

What you need to do

If we have not already contacted you, call a Frost Customer Service Specialist at (800) 513-7678. to cancel or temporarily block your debit card.

Be sure to monitor your account for fraudulent activity and report anything suspicious to us immediately. Consider signing up for Debit Card Alerts in My Frost to monitor activity from your phone.

Report Fraud

To report fraud on your Frost account or if you have any questions, call a Frost Customer Service Specialist at (800) 513-7678.


Protect Your Business, Your Data, and Your Financial Assets

Frost works to provide a safe and secure place for you to do business, but you are our vital partner in protecting your assets. No matter how large or small you organization, the possibility exist that you could be a target. Read about how you can protect your business.


Best Practice and Security Checklist

Protecting the security of your business bank accounts and your personal information is--and always will be--a priority for Frost. We value your relationship and want to help you reduce your risk for fraud. Along with Frost's internal security measures, there are steps you can take to keep your electronic banking activity safe and your data private. Download this checklist to learn how and you can call your Frost banker to for more information. Best Practices and Fraud Prevention Checklist


Keep Your Business Banking Safe

Protecting the security of your business bank accounts and your personal information is – and always will be -- a priority for Frost. Learn how you, as a business owner, executive or administrator, can partner with Frost to keep your electronic banking activity safe and your data private. Read our new white paper on secure business banking in the digital age.