REPORT FRAUD

To report fraud on your Frost account or if you have any questions, call a Frost Customer Service Specialist at
(800) 513-7678.

Contact one of the three major credit bureaus to place a fraud alert on your credit report, as well as a victim's statement asking that creditors call you before opening new accounts or charging existing ones.

As required by law, that credit bureau will report the information to the other two bureaus for you. You should also:

  • contact creditors for any accounts that have been affected
  • always follow up with a letter and keep copies of everything
  • close affected accounts and assign passwords to new ones

REPORT PHISHING

If you ever receive a suspicious email supposedly from Frost, please forward it to a Frost Internet Banking Specialist at webhelp@frostbank.com or call:
(877) 714-4932.

Keeping your money and your personal information safe is a top priority at Frost. That’s why we continually invest in state-of-the-art online banking security – to protect the confidentiality of every customer.​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​

Frost Mobile Apps Security

The Frost App for iPhone® and the Frost App for Android™ Devices use multi-factor authentication. A software token is connected to your device so that only your device can be used to access your accounts through the app. You will use your My Frost User ID and password to create a four-digit PIN to log in to the app.


My Frost Security Profile

We ask all our My Frost Online Banking customers to set up a Security Profile, which is added security to help protect your account information. If you use an unrecognized browser or computer to log into My Frost, you will be asked to answer a security question for verification.


Text Banking Security

When you register for Frost Text Banking service, you register your mobile phone number and you can only send text banking messages to Frost from that phone number. Frost will not send confidential, identifying information through text messages and nothing confidential is stored on the mobile phone. Frost will not send unsolicited text messages, we will only send text messages you request through Frost Text Banking service or My Frost.


Security Token (Cash Manager)

Security Tokens are an added layer of security for Cash Manager and Cash Manager Basic. After a one-time registration process, the Security Token allows you to log in to Cash Manager with your current IDs and passwords and a uniquely generated six-digit Security Token Password. This additional layer of security identifies you by something you know (User ID/Password) with something you have (the Security Token).


Other Ways We Help Protect You

Frost offers additional ways to protect your information and your privacy, including the ability to:

  • Hide or mask your account information
  • Receive online statements
  • Sign up for unusual activity and other account alerts

Protect Your Device

  • Keep your device’s operating system, software, and apps up to date – be sure to go the company’s website to confirm the update is legitimate
  • Install and regularly update anti-virus software on your desktop, laptop, and tablet
  • Set up a password for your device and lock it when not in use
  • Do not install or run any program or app on your device, unless it is from a trusted source

Protect Your Information

  • Always log out when finished using a Frost online or mobile banking service
  • Never store personal or financial information, including passwords, on your device
  • Be cautious using public Wi-Fi, as even reputable hotspots can be compromised
  • If you use our Text Banking service and change your mobile number or lose your device, be sure to update your Text Banking profile in My Frost
  • If you use the Frost App for iPhone and lose your device, you can easily disable the app in My Frost
  • Don’t click links in spam emails – even those forwarded to you by someone you know
  • Monitor your financial statements regularly for unexplained activity and promptly dispute any activity that looks suspicious
  • Periodically check your credit report to make sure all your personal information is accurate
  • Sign up for account activity alerts and Frost will notify you when certain account activity occurs

Keep Your Business Banking Safe

Protecting the security of your business bank accounts and your personal information is – and always will be -- a priority for Frost. Learn how you, as a business owner, executive or administrator, can partner with Frost to keep your electronic banking activity safe and your data private. Read our new white paper on secure business banking in the digital age.


Cash Manager Safety and Security

Frost makes it easy to manage your business accounts and to safely and securely send and receive funds to and from other financial institutions.

Security tokens are an added layer of security for Cash Manager and Cash Manager Basic customers. After a one-time registration process, the Security Token allows you to log in to Cash Manager with your current IDs and passwords and a uniquely generated six-digit Security Token Password. This additional layer of security identifies you by something you know (User ID/Password) with something you have (the Security Token).

Cash Manager also offers the ability to customize authorization for each of your users and the capability to audit user activities.