Online & Mobile Banking Support

When it comes to Frost Online and Mobile Banking, getting support is easy. Contact a Frost Internet Banking Specialist directly, request a call or email from Frost, or search our frequently asked questions to find answers to your questions.

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Contact Us

Internet and Mobile Banking
Call (877) 714-4932 to speak with a Technical Support specialist.

We are available to assist you 24 hours a day, seven days a week.

Spanish-Speaking Bankers
Call (800) 513-7678 to speak with a Spanish-speaking Frost Representative or to find one at a location near you.

Have Frost Contact You

Request a call or email

Find the Answers You Need
SUPPORT BY DEVICE
Frost App for iPhone®
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How do I get started?
Be sure you are a registered Frost Online Banking user. Visit frostbank.com from your computer and be sure to have your Frost ATM & Visa Checkcard number and PIN ready.
Who can use the Frost App for iPhone?
Anyone who has registered for Frost Online Banking may use the App. Not yet registered for Frost Online Banking? Visit frostbank.com from your computer and be sure to have your Frost ATM & Visa Checkcard number and PIN ready. Sign up for free.
When can I use the Frost App for iPhone?
You can use the Frost App for iPhone any time you please once it is installed on your phone.
How much does the Frost App for iPhone cost?
Downloading the Frost App for iPhone is free for Frost customers enrolled in Frost Online Banking. Contact your mobile carrier for any charges that may apply to web browser usage on your device.
What are the device requirements for the Frost App for iPhone?
The lastest version of the app for iPhone supports iOS 7 and 8 and is compatible with the iPhone, iPod Touch and iPad devices that support those operating systems. Wireless carrier fees may apply. Check your wireless carrier agreement for details.
If you have any questions about updating your app, please feel free to call us at 877-714-4932 or stop by your nearest Frost Financial Center.
Is my information safe if my phone is lost or stolen?
Yes. The four-digit login is ultra secure and only works with your device. If your phone is lost or stolen, you can disable the App by calling Frost or going in to Frost Online Banking. To ensure the security of your accounts, do not store your four-digit PIN on your phone.
Is the App covered by the same security guarantee for unauthorized use as Frost Online Banking?
Yes, you will not be liable for unauthorized charges on your account, when reported to Frost within 60 days after the statement showing the transaction has been mailed to you. See the Frost Online Banking Agreement for complete details.
Can an App session time out?
Yes. For security purposes, your Frost App for iPhone session will time out after three minutes of inactivity. If your session times out, you will be redirected back to the secure Login screen.
What happens if I forget my four-digit PIN?
Your four-digit PIN can be reset from the keyboard on the secure login screen. This takes you back through the registration process. You can also reset your PIN in “Settings” once you have logged into the App and entered your current PIN number. Your will then be prompted to enter a new PIN number.
If I have multiple Frost Online Banking User IDs, can I connect them to the Frost App for iPhone?
Yes, with the latest version of the app you can now log in on your device using multiple user IDs. You can add up to five secondary Frost Online Banking IDs for a total of six profiles on your device. To add profiles to your mobile app, you will login to the mobile app using your primary login ID, then select the option “Add User Profile” and follow the prompts to create a nickname and security code for each additional profile.
How can I manage my mobile app devices?
You can manage your mobile app devices, including editing a profile nickname or deleting a device or secondary profile in Frost Online Banking under “Account Services/Manage Mobile App Devices.” You can also call Internet Banking at 1-877-714-4932 to delete a device or profile, if needed for a lost/stolen device. Internet Banking is available to assist you 24 hours a day, seven days a week.
Can I use both the Frost app for iOS and for Android?
Yes, provided that you have an iOS and Android device that meets the device requirements for the app.
How is the Frost App for iPhone different from the Frost App for Android™ Devices?
The Frost App for iPhone and the Frost App for Android Devices have the same features and functionality.
Frost App for Android™ Devices
Explore the features of the Frost App
 
How do I get started?
Be sure you are a registered Frost Online Banking user. Visit frostbank.com from your computer and be sure to have your Frost ATM & Visa Checkcard number and PIN ready.
Who can use the Frost App for Android Devices?
Anyone who has registered for Frost Online Banking may use the App. Not yet registered for Frost Online Banking? Visit frostbank.com from your computer and be sure to have your Frost ATM & Visa Checkcard number and PIN ready.
When can I use the Frost App for Android Devices?
You can use the Frost App for Android Devices any time you please once it is installed on your phone.
How much does the Frost App for Android Devices cost?
Downloading the Frost App for Android Devices is free for Frost customers enrolled in Frost Online Banking. Contact your mobile carrier for any charges that may apply to data usage on your device.
Where can I get the Frost App for Android Devices?
You can download the Frost App for Android Devices in the Google Play Store.
What are the device requirements for the Frost App for Android Devices?
The Frost App for Android Devices requires 4.0 or later (Ice Cream Sandwich 4.0, Jelly Bean 4.1-4.3). Wireless carrier fees may apply. Check your wireless carrier agreement for details.
Why isn't the Frost App for Android Devices supported on older Android operating systems?
The Frost App for Android Devices is not supported on Gingerbread 2.3. The gingerbread operating system is an older operating system and it did not allow us to bring the quality and breadth of features we wanted to offer in the app.
Why won’t the Frost App for Android Devices work on Android tablets?
The Frost App for Android Devices will work on Android tablets, but it is not optimized for these devices. So some images/features may appear somewhat distorted.
How is the Frost App for Android Devices different from the Frost App for iPhone®?
The Frost App for Android Devices and the Frost App for iPhone have the same features and functionality.
Is my information safe if my phone is lost or stolen?
Yes. The four-digit login is ultra secure and only works with your device. If your phone is lost or stolen, you can disable the App by calling Frost or going in to Frost Online Banking. In Frost Online Banking, go to the "Account Services" tab and look for "Manage Mobile Devices" to disable the App. To ensure the security of your accounts, do not store your four-digit PIN on your phone.
Is the Frost App for Android Devices covered by the same security guarantee for unauthorized use as Frost Online Banking?
Yes, you will not be liable for unauthorized charges on your account, when reported to Frost within 60 days after the statement showing the transaction has been mailed to you. See the Frost Online Banking Agreement for complete details.
Can an App session time out?
Yes. For security purposes, your Frost App for Android Devices session will time out after three minutes of inactivity. If your session times out, you will be redirected back to the secure Login screen.
What happens if I forget my four-digit PIN?
Your four-digit PIN can be reset from the keyboard on the secure Login screen. This take you back through the registration process.
You can also reset your PIN in “Settings” once you have logged into the App and entered your current PIN number. Your will then be prompted to enter a new PIN number.
If I have multiple Frost Online Banking User IDs, can I connect them to the Frost App for Android Devices?
Yes, you can now log in on your device using multiple user IDs. You can add up to five secondary Frost Online Banking IDs for a total of six profiles on your device. To add profiles to your mobile app, download the latest update to the app (version 1.1 or later in the Google Play Store). Then login to the mobile app using your primary login ID, select the option “Add User Profile” and follow the prompts to create a nickname and security code for each additional profile.
How can I manage my mobile app devices?
You can manage your mobile app devices, including editing a profile nickname or deleting a device or secondary profile in Frost Online Banking under “Account Services/Manage Mobile App Devices.” You can also call Internet Banking at 1-877-714-4932 to delete a device or profile, if needed for a lost/stolen device. Internet Banking is available to assist you 24 hours a day, seven days a week.
Desktop & Tablet
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How do I get started using Frost Online Banking?
To register for Frost Online Banking, visit frostbank.com from your computer. Be sure to have your Frost ATM & Visa Checkcard number and PIN ready.
How much does it cost to use Frost Online Banking?
Frost Online Banking is a free service for Frost customers. Contact your mobile carrier for any charges that may apply to data usage on your device.
What happens if I forget my User ID and/or Password?
Please call us at 1-877-714-4932 for User ID and Password assistance or simply click the “Login Help” link at the top of the frostbank.com home page.
Is Frost Online Banking secure?
With the Frost Online Banking Security Profile, you can be confident that you’re Frost Online Banking experience is private and that your online transactions are safe. We ask all our Frost Online Banking customers to set up a Security Profile, which is added security to help protect your account information. The Security Profile includes a unique picture and phrase to help you recognize frostbank.com as an official site.
Does Frost offer a security guarantee for unauthorized online banking usage?
Yes. You will not be liable for unauthorized charges on your account, when reported to Frost within 60 days after the statement showing the transaction has been mailed to you. Refer to the Frost Online Banking Agreement and Disclosure for complete details.
Besides online banking, what else can I do when I log into Frost Online Banking?
When you log into Frost Online Banking, you can:
  • Order checks
  • Place stop payment
  • Report a lost or stolen card
  • Replace a card
  • Change the PIN on your card
  • Add accounts to your card for ATM access
  • Change your card overdraft coverage
  • Manage your statement delivery options
  • Manager your email alerts
  • Manage your text banking preferences
  • Edit your contact information
  • Update your security profile
  • Customize your display
Where can I find Frost’s privacy statements?
Read Frost’s privacy statements here or find them by going to frostbank.com from your computer, clicking on the “Help & Support” link located at the top of the homepage, and selecting the “Customer Privacy Statement” or “Business Confidentiality Statement” link.